Recycle Now Privacy Policy

This Privacy Policy explains how Recycle Now collects, uses, stores and shares personal data relating to our customers. It also describes your rights under the General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Recycle Now customers within our service area who use our services, contact us, or interact with us in any way.

We are committed to handling your personal data lawfully, fairly and transparently. We only collect and process the information we need to deliver and improve our services, to meet our legal obligations, and to respond to your requests.

Who we are and how to contact us

Recycle Now is the data controller responsible for the personal data we collect and process in connection with our recycling and waste management services. As data controller, we determine the purposes and means of processing your personal data.

If you have any questions about this Privacy Policy or how we use your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details made available on our customer communications and invoices.

Types of personal data we collect

The personal data we collect depends on how you interact with Recycle Now. We may collect and process the following categories of data about you:

Identification and contact details, such as your name, address, email address, telephone number, and, where applicable, business contact details.

Service and account information, such as customer or account numbers, service addresses, bin sizes, collection schedules, service preferences, and records of services delivered.

Payment and transaction data, such as payment method details, billing addresses, information from invoices, payment history, and records of charges and credits. We do not store full card details when using external payment processors.

Communication records, such as emails, messages, phone call notes, feedback, complaints, and other correspondence between you and Recycle Now.

Technical and usage data, such as information about your interaction with our website or digital tools, including IP addresses, device identifiers and basic analytics information, collected to help us manage and improve our services.

Regulatory and compliance data, such as information we must keep to comply with waste management, environmental, tax or other legal obligations.

Purposes and lawful bases for processing

We only process your personal data when we have a lawful basis to do so under the GDPR. Depending on the specific situation, we may process your personal data for the following purposes and on the following lawful bases:

To provide and manage our services to you. We use your contact, service and payment information to set up your account, arrange collections, issue invoices, manage complaints and provide customer support. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.

To manage our relationship with you. We may contact you about changes to services, terms, prices or policies, and to seek your feedback. The lawful basis is performance of a contract and our legitimate interests in managing and improving our customer relationships.

To comply with legal and regulatory obligations. We process data required for tax, accounting, environmental and waste management regulations, and to respond to lawful requests from public authorities. The lawful basis is compliance with a legal obligation.

To improve and develop our services. We may analyse aggregate usage data and feedback to improve efficiency, plan routes, enhance customer service and develop new offerings. Where possible, we use anonymised or aggregated data. The lawful basis is our legitimate interests in operating and developing our business.

To protect our rights, property and safety. We may process data to prevent and detect fraud or misuse, to manage disputes, and to protect our staff, customers and assets. The lawful basis is our legitimate interests in ensuring security and preventing harm, and, where applicable, compliance with legal obligations.

To send you marketing communications. We may use your contact details to inform you about similar services or offers that may be relevant to you. We do this either on the basis of your consent, where required, or our legitimate interests in promoting our services. You can opt out of marketing at any time.

Data retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including to provide our services, to meet legal, accounting or reporting requirements, and to resolve disputes.

In general, we retain customer account, service and billing records for the duration of your relationship with Recycle Now and for a reasonable period afterwards, typically up to several years, to comply with statutory retention periods and to protect our legal rights. Communication records may be retained for a shorter period unless needed for ongoing issues or legal requirements.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

Data processors and recipients

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are only permitted to process your data in accordance with our instructions, for the purposes described in this Privacy Policy, and are required to implement appropriate security measures.

Such processors may include providers of payment processing services, IT and hosting services, customer support platforms, communication and printing services, waste processing and logistics partners, and professional advisers such as accountants or auditors.

We may also share personal data with other data controllers where necessary, such as public authorities, regulators, law enforcement agencies, or other organisations when required by law, to protect our rights, or with your consent.

If we transfer personal data outside the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, in accordance with applicable data protection laws.

Security of your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, encryption, secure storage, staff training and regular review of our security practices.

While we strive to protect your personal data, no system can be completely secure. You also play an important role by keeping account details, passwords and any access credentials confidential and notifying us promptly if you suspect misuse of your data or account.

Your data protection rights

As a Recycle Now customer in our service area, and subject to the conditions and exemptions set out in the GDPR, you have the following rights regarding your personal data:

Right of access. You can request confirmation as to whether we process your personal data and receive a copy of the data we hold about you, together with certain information about how we use it.

Right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing.

Right to restriction of processing. You can ask us to restrict the processing of your data in specific situations, such as where you contest its accuracy or object to our use of it, while we consider your request.

Right to data portability. In certain cases, you can request that we provide you with personal data you have given us in a structured, commonly used and machine-readable format, and that we transmit it to another controller where technically feasible.

Right to object. You can object, on grounds relating to your particular situation, to our processing of your personal data where we rely on legitimate interests. You also have the unconditional right to object to direct marketing at any time.

Rights related to consent. Where we process your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before you withdrew consent.

To exercise any of these rights, please contact us using the details provided in our customer communications. We may need to verify your identity before responding to your request. We aim to respond within one month, subject to any extensions permitted by law.

You also have the right to lodge a complaint with your local data protection authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, in how we process personal data, or in applicable laws and regulations. When we make significant changes, we will take appropriate steps to bring them to your attention, such as by updating the effective date and, where appropriate, notifying you through our usual communication channels.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data as a Recycle Now customer within our service area.