Recycle Now Service Terms and Conditions

These Terms and Conditions set out the basis on which Recycle Now provides waste collection and related services to domestic and commercial customers in the United Kingdom. By making a booking, confirming an order, or allowing our operatives to collect waste from your premises, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must not use our services.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person or business placing a booking with us for waste collection services.

We, us, our means Recycle Now, the provider of waste collection services.

Services means any waste collection, removal, recycling, transport, or related services provided by us to the Customer.

Waste means any items, materials, refuse, or recyclables that the Customer presents for collection as part of the Services, subject to the restrictions in these Terms and Conditions.

Booking means a request by the Customer for Services, whether made online, by telephone, in writing, or via any other method accepted by us.

Scope of Services

Our Services primarily consist of the collection, transport, and appropriate disposal or recycling of domestic and commercial waste in accordance with applicable waste regulations and environmental law in the United Kingdom.

We may specify the types of waste we can accept and any category of waste we cannot collect, including but not limited to hazardous waste, clinical waste, asbestos, chemicals, gas bottles, and other restricted items. We reserve the right to refuse to handle any Waste that we consider unsafe, unlawful, improperly packaged, or outside the agreed service description.

Booking Process

Customers may request our Services by submitting a Booking through our accepted channels. At the time of booking, you must provide accurate and complete information, including your contact details, collection address, access information, the nature and estimated volume or weight of Waste, and any relevant site conditions.

Any quotation or estimate provided prior to inspection is based on the information you supply and is not binding if that information is incomplete or inaccurate. We may revise the price if, on arrival, the Waste or site conditions differ significantly from what was described during the Booking process.

A Booking is not confirmed until we have acknowledged it and provided a booking confirmation with a scheduled collection date or window. We may decline any Booking at our discretion.

Access and Collection Requirements

You are responsible for ensuring that our operatives have safe, reasonable, and lawful access to the collection location at the agreed time. This includes providing any required access codes, parking details, and ensuring that entrances, driveways, and internal routes are unobstructed.

Waste must be clearly presented for collection in accordance with our guidelines. Containers, sacks, or loose items must be reasonably accessible and safe to handle. If access cannot be obtained or the Waste is not presented as agreed, we may, at our discretion, charge a missed collection fee or treat the visit as completed.

Where we have agreed to collect Waste from inside a property or from upper floors, you must ensure safe access and that the structure can safely bear the weight of our operatives and any equipment. We may refuse to proceed if we consider the access unsafe.

Service Times and Delays

Any time or date for collection provided to you is an estimate and is not a guarantee of a specific time, unless we explicitly state that a particular time is guaranteed. While we make reasonable efforts to meet scheduled times, delays may occur due to traffic, weather conditions, breakdowns, staffing issues, or other circumstances beyond our reasonable control.

We will not be liable for any losses, costs, or expenses resulting from delays or failure to perform the Services where such delay or failure is caused by events outside our reasonable control. In such cases, we will aim to rearrange the collection within a reasonable period.

Customer Responsibilities

You confirm that you either own the Waste to be collected or have the necessary authority from the owner to arrange its removal. By presenting the Waste to us, you transfer title to the Waste to us at the point of collection, unless otherwise agreed in writing.

You must not present for collection any items that are illegal to possess, transfer, or transport, or which are prohibited under applicable waste regulations, including hazardous or controlled substances not agreed as part of the service. You must separate Waste types where requested and comply with any instructions we provide regarding segregation, containment, and labelling.

You are responsible for ensuring that containers or bags do not contain sharp objects or materials that could injure our operatives, and that liquids, fragile items, or heavy objects are disclosed to us if they present special handling requirements.

Pricing and Quotations

Prices for our Services may depend on factors such as location, type of Waste, volume or weight, access conditions, and any additional labour or time required. We may provide indicative prices at the time of Booking based on the information you give us. The final price may be adjusted following inspection of the Waste and site conditions.

Unless expressly stated, prices are inclusive of standard disposal or recycling costs but exclude any additional charges, such as costs for special handling of certain items, congestion or parking charges, or extra labour time beyond what is included in our standard service, which we may charge separately.

Any quotation we give is valid only for the specific Waste and conditions described and only for a limited time period stated with the quotation or, if not stated, for 30 days from the date of issue. We reserve the right to withdraw or amend quotations before acceptance of the Booking.

Payments and Invoicing

Payment terms will be specified at the time of Booking. For many services, payment is due at the time of booking or on completion of the collection. We accept various payment methods as specified by us from time to time.

For business customers with approved accounts, we may issue invoices payable within an agreed period. Late payment may result in suspension of services and may incur interest and recovery costs as permitted by law. You agree to pay all sums due without set-off or deduction.

If any payment is declined, reversed, or not received by the due date, we may cancel or postpone the Services and, where Services have already been performed in whole or in part, require immediate payment of any outstanding balance.

Cancellations and Amendments

You may request to cancel or amend a Booking by contacting us using the details provided in your booking confirmation. Where possible, we will try to accommodate changes, but this is not guaranteed.

If you cancel a Booking within a reasonable notice period before the scheduled collection time, as specified by us from time to time, you may be entitled to a refund of any pre-paid charges, less any reasonable administrative costs. Cancellations made after the expiry of the notice period may incur a cancellation fee, and we may retain all or part of pre-paid amounts to cover costs and lost capacity.

If we arrive at the collection address and are unable to complete the collection due to circumstances within your control, including but not limited to lack of access, unsafe conditions, or the Waste not being as described, we may treat this as a late cancellation and charge an appropriate fee.

We may cancel a Booking at any time due to operational reasons, safety concerns, non-payment, or any breach of these Terms and Conditions by you. Where we cancel for reasons not related to your breach, you will be entitled to a refund of any amounts paid for Services not yet rendered. This refund will be your sole remedy in such circumstances.

Compliance with Waste Regulations

We operate in accordance with applicable UK waste management, environmental, and transport regulations. As part of this, we may issue or rely upon waste transfer notes or other statutory documentation, and you agree to provide any information reasonably required for such documentation.

We will endeavour to ensure that collected Waste is handled, treated, and disposed of or recycled using appropriate licensed facilities in line with relevant legislation. Our duty of care extends from the point of collection to the transfer of Waste to authorised third parties.

You agree not to request or encourage any activity from our operatives that would breach waste regulations, health and safety standards, or these Terms and Conditions. If we reasonably believe that fulfilling your instructions would result in non-compliance, we may suspend or refuse the relevant part of the Services.

Liability and Limitations

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to the above, we will not be liable for any indirect, consequential, or special losses, or for any loss of profit, revenue, business, contracts, data, or anticipated savings arising out of or in connection with the Services or these Terms and Conditions.

Our total aggregate liability to you for all claims arising from or in connection with the Services or these Terms and Conditions, whether in contract, tort including negligence, breach of statutory duty, or otherwise, will not exceed the total amount paid or payable by you for the specific Booking giving rise to the claim.

We will not be responsible for any damage to your property where such damage arises from pre-existing defects, inherent risks of moving certain items, or acts or omissions by you, your agents, or any third party. You are responsible for removing or protecting items of particular value or fragility and for securing floors, walls, or surfaces if required.

Where we handle items that you subsequently claim were not intended as Waste, you must inform us at the time of collection if any items are to be retained. We accept no liability for the disposal or recycling of items that were reasonably presented as Waste at the time of collection.

Insurance

We maintain insurance cover appropriate to our operations, including public liability insurance, in line with industry standards. Proof of insurance can be provided on request.

You are encouraged to maintain your own insurance to cover any specific risks relating to your property, business operations, or special items that may be affected by the provision of our Services.

Health and Safety

We are committed to maintaining a safe working environment for our operatives, customers, and the public. You agree to co-operate with any reasonable health and safety instructions we provide and to disclose any known risks at the collection location, such as structural defects, hazardous materials, or restricted access.

We may suspend or refuse the Services or any part of them if we consider that continuing would pose an unacceptable risk to health or safety. In such cases, if the issue is within your control, we may charge a fee for any abortive visit or waiting time.

Data Protection and Privacy

We may collect and process personal data about you in connection with the Booking and provision of our Services, including contact information, service history, and payment details. We will handle such data in accordance with applicable UK data protection laws.

We may use your information to manage your account, process payments, provide customer service, and improve our services. We may also contact you about similar services we offer, where permitted by law. You may opt out of non-essential communications by following the instructions provided in our communications.

Intellectual Property

All intellectual property rights in our brand names, logos, service descriptions, and materials remain our property or that of our licensors. You must not use our branding or materials in any way that suggests endorsement or partnership without our prior written consent.

Termination

We may terminate or suspend the provision of Services to you with immediate effect if you breach any material term of these Terms and Conditions, fail to pay sums due, or act in a manner that is abusive, unsafe, or otherwise unacceptable towards our staff.

Termination will not affect any rights or obligations that have already accrued at the date of termination, including your obligation to pay for Services already performed.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in law, industry practice, or our operations. The version in force at the time you make a Booking will apply to that Booking. We may also notify you of significant changes where appropriate.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, except that if you are a consumer resident in another part of the United Kingdom, you may bring proceedings in your local courts.

General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another organisation as part of a business transfer or restructuring, provided that such assignment does not materially affect your rights.

These Terms and Conditions, together with any specific terms set out in the booking confirmation or service description, constitute the entire agreement between you and us in relation to the Services and supersede any previous agreements or understandings.